We use Australia Post for deliveries - Parcel Post within Australia and Express Courier for New Zealand. Delivery times for retail/wholesale orders will vary by location. As a guide, Australia Post provides the following estimates...
|Your Location||Est. delivery time|
|Sydney, Brisbane, Melbourne or Canberra||1 - 3 business days|
|Adelaide, Hobart, Perth, Darwin||4 - 8 business days|
|Regional QLD, NSW, VIC||3 - 10 business days|
|Regional WA, SA, TAS, NT||4 - 14 business days|
|New Zealand||4 - 12 business days|
Retail orders are processed and dispatched each week day (excluding public holidays). Orders received before 8 am are dispatched that day, orders received at any other time are processed on the next dispatch day. Orders with an Express Post delivery option and received before 8 am will be posted that day.
Wholesale orders: Orders received before 8 am on any week day are dispatched that day. Otherwise they are dispatched on the next business day.
Distributor orders: Orders received before noon on any business day are dispatched on the next business day.
Normal delivery is ALWAYS FREE (if you want faster delivery you can pay for an Express Post service, charges are calculated at check out).
When your order has been processed and dispatched, we will email you with tracking details
Yes, Australia Post delivers to PO boxes and Parcel Lockers.
Signatures are not required. Orders are usually left if there is somewhere safe to do so, otherwise a card is left with instructions for pick-up.
We ship throughout Australia and New Zealand from our Australian website and our European distributor ships to countries throughout Europe. We are expanding internationally all the time so please email firstname.lastname@example.org to see if we are yet delivering in your country.